FAQs
Your Questions Answered
- How and when will I receive my tickets?
You will get an email receipt confirming your payment as soon as you buy your tickets online, along with a QR code. This will act as your ticket and it needs to be shown upon registration at the event, where it will be scanned. You may also receive updates about the event via email, so please ensure you keep an eye out for these.
- What if I don't receive my tickets?
If you have not received your e-ticket and/or QR code at least 5 days before the event, please email us on [email protected]
- Is there a minimum age?
Whilst we don’t encourage children under 12 to attend due the the nature of the discussions, we understand that childcare can sometimes be difficult to arrange so are permitting their attendance. As there is limited seating, you would need to purchase a ticket for your child. Importantly, please ensure that you child accompanied at all times and does not disrupt other attendees.
- Is there allocated seating?
The seats are unallocated, so you will need to arrive early to get the best seats in your section. The front 2 rows are reserved for premium ticket holders.
- What is the latest I can arrive?
The doors will open at 5:00 pm and the event will start at 6:00 pm prompt. No one will be allowed to enter after 6:30 pm, so please ensure you give yourself plenty of time to arrive.
- What does a premium ticket include?
Premium ticket holders have access to our special seating area, which is closest to the stage for the best view in addition to meet and greet with the keynote speakers. You will receive a wristband upon entry to show that you have a premium ticket. Please keep this on throughout the event.
- Will there be photography at the event?
Yes, there will be a professional photographer/videographer at the event taking photographs and video footage for use within our marketing materials and our social media channels. If you preferred not to be recorded or photographed, please do ensure you let the photographer/videographer or a member of the event staff know upon arrival. Images of children will not be taken without consent.
- Are accessible seats and assistance available?
Yes. If you require specific seating arrangements or any assistance, please email us beforehand at [email protected] so we can ensure that we can accommodate you as best as possible.
- How do we pick which charity to support?
When it comes to picking the charity we are going to support, we carefully analyse a few points:
- Presence on the ground in Gaza – We look for a charity that has on the ground presence in Gaza and have been clear and informative in their feedback regarding their projects.
- Registered in country of event – We also ensure that the charity we support is a registered charity in the country where the event is taking place.
- For our UK events, funds raised supported Action For Humanity and Human Appeal, both who are registered with the UK Charities Commission and have extensive presence on the ground in Gaza
- During our events in Canada and the US, Human Concern International, a US and Canada registered charity has been chosen.
- Are there any discounts available?
We want these events to be accessible to all. We are all united by the cause of standing up to injustice, and we believe that an individual not being able to attend because of money is a form of injustice too – please email us on [email protected]
- How will my donations be processed?
All donations are processed directly by the charity on the day, The Legacy Tour team does not handle any of the donations at any time. This way, your donation goes straight to the charity who can begin using the funds to support those in need on the ground.
- How do I contact the Legacy Tours team?
Please feel free to email us at [email protected] or you can send us a DM though our social media channels.


